- 28Project Design
- 27Promoting Self-Managed Teams
- 26Motivating the Team
- 25Making Diversity Work
- 24Pursuing Excellence
- 23Using Teams Effectively
- 22Defining the Role of the Individual
- 21Asking the Questions and Getting the Answers
- 20Learning From Research
- 19Building the Team
- 18Setting the Direction and Style
- 17Defining "Team"
- 16Dealing with the Human Resource Department
- 15Managing Harassment, Discrimination, and Termination
- 14Paying for Performance
- 13Reviewing Performance
- 12Coaching
- 11Enhancing Career Opportunities
- 10Educating and Training
- 09Building Careers
- 08Selecting Staff for the Organizational Unit
- 07The Business Hat: Where it all Comes Together
- 06The High-Anxiety Hat: The Most Challenging Work
- 05The Action Hat: Doing the Work
- 04The People Hat: Understanding Human Behavior
- 03The Leadership Hat: Taking the Lead
- 02The Direction Hat: Teacher, Coach, Promoter, Innovator
- 01The Administration Hat: Managing the Nuts and Bolts