Even if Chris has been very articulate about her worries, you might want to use a question to summarize what you believe. “So Chris, if we implement the plan, staff won’t be able to do the work and we’ll have to get outside help, thereby exceeding allocated expenses.”
In doing this, you may be surprised to find that that isn’t exactly what Chris meant. “No, I think we can still get it done within budget, but I think we shouldn’t begin until we train members of the team to handle the new tasks. The training would only delay implementation by a month.”
Chris will be pleased that you heard her out and accepted her idea. “So, Chris, how should we organize this training? If it will ensure successful completion of the project, it’s worth the delay.”
Being heard is important to everyone, and listening to people attentively and courteously shows that you respect and appreciate what they have to say. By giving Chris and other staff members your full attention, you will make them feel good about working for you.